Remote Advisor reports provide you with current information about your instruments, including inventory, repair history, and error history.
This document provides a technical description of the Remote Advisor reports available to users of Agilent Advantage Bronze Support Agreements. The service allows for data-driven decision-making to improve laboratory equipment efficiency without physical access to instruments.
Four specific reports are included: Inventory Report, Equipment Report, Repair History Report, and Error History Report. Additionally, the plan includes remote control and diagnostic functions via a Remote Advisor Assistant. This manual is written in Spanish.
The agreement includes four Remote Advisor reports: Inventory Report, Equipment Report, Repair History Report, and Error History Report.
No, connection is free during the coverage period of the service agreement.
Users can click the Remote Advisor icon on their desktop to send a service request without waiting for a phone call.