Toshiba Strata CS Smart Dialer User Guide

About this manual

This document provides step-by-step instructions for installing, configuring, and operating the Smart Dialer add-on for Toshiba's Strata Communication Server. It includes setup for agents and shifts, system configuration, and database integration with Goldmine or other sources. The guide also explains how to run and debug the Smart Dialer, with components including an Administrator for setup and a Monitor for control and logging.

The Smart Dialer automates outbound dialing for call center agents and requires Strata CS 4.0. Installation involves restarting the server and downloading software from Toshiba's FYI site, with certification required for access. The guide includes conventions for notes, important instructions, and procedures.

What's inside

• Introduction
• Conventions
• Related Documents/Media
• Smart Dialer Components
• Installation
• Setup
• Running the Smart Dialer
• Debugging
• Index

Frequently asked questions

What is the Smart Dialer used for?

It automates outbound dialing for agents.

What are the two components of the Smart Dialer?

The Administrator and the Monitor.

Where must the Monitor be run?

It must be run on the Strata CS Server.

What version of Strata CS is required for installation?

Strata CS 4.0.