Cisco Supervisor Desktop User Guide for Unified Contact Center Enterprise Release 7.5

About this manual

The Cisco Supervisor Desktop User Guide provides supervisors of Cisco Unified Contact Center Enterprise with instructions for logging in, configuring preferences, and using real‑time monitoring tools. It covers feature levels, password management, VPN requirements, and workflow customization.

The manual includes detailed steps for tasks such as changing passwords, pushing web pages to agents, barging in on calls, recording calls, and using the integrated browser. It also describes the available feature levels (Standard, Enhanced, Premium) and the associated capabilities.

What's inside

• Introduction
• Feature Levels
• Logging into Supervisor Desktop
• Changing Your Password
• Access Through a VPN
• Real‑Time Displays
• Monitoring Agents
• Pushing a Web Page to an Agent
• Barging In and Intercepting Calls
• Supervisor Work Flows

Specifications

Frequently asked questions

What is required to connect Supervisor Desktop from behind a NAT firewall?

You must use VPN software on the desktop to ensure full bi‑directional connectivity and avoid functionality loss.

What are the three feature levels of Supervisor Desktop?

The product offers Standard, Enhanced, and Premium feature levels, each providing a different set of capabilities.