Cisco Agent Desktop Quick Reference Guide provides an overview of common tasks in Cisco Agent Desktop.
This quick reference manual provides brief instructions for operating Cisco Agent Desktop, the software used by contact‑center agents to manage calls, chats, and conferences. It outlines the main interface elements, such as the toolbar buttons, menus, and common workflow tasks.
Key sections include how to send chat messages during a conference, use call control buttons (answer, hold, transfer, etc.), navigate the menu options, and perform frequent tasks like call transfer and conference creation. The guide is intended for agents who need fast, step‑by‑step instructions without extensive documentation. This manual is written in Chinese.
Enter the message in the Call/Chat text pane, select the recipient (Supervisor, Conference, or both), and click Send.
Click the Transfer button, enter the destination number in the Name:Number field, and click Dial.
Click the Conference button, enter the participants' numbers, click Dial, then Add to Conference.