This manual describes how to use the Cisco Customer Response Solutions History Reports. History Reports can help you monitor the use of your products and identify trends.
This manual describes the Cisco Customer Response Solutions (CRS) History Report client, including how to install and configure the software, set up report parameters, and generate various reports such as agent activity, call details, and traffic analysis.
It also explains how to use the report viewer, print or export reports, schedule recurring reports, and work with log files for troubleshooting. The guide includes a glossary of terms and an index for quick reference. This manual is written in Japanese.
| Release version | 4.1(1) |
|---|---|
| Part number | OL-12187-01-J |
| Publication date | January 2006 |