This manual describes the user interface for Delta Dental Alaska's Dental Benefit Tracker, including updating your browser to 128-bit encryption, security and password protection, signing in, changing your password, patient search, error messages, patient search/plans lists, eligibility and benefits, PPO plan benefits, and incentive plans.
Benefit Tracker is an online tool for dental offices to look up patient eligibility, benefits, and claim information. The manual explains how to log in, update your browser for 128‑bit encryption, and protect patient data with password policies.
The guide also covers password changes, security responsibilities, common error messages, and frequently asked questions, plus contact information for customer service.
| Supported browser | Microsoft Internet Explorer 5.5 or higher |
|---|---|
| Password minimum length | At least six characters |
| Password composition | Minimum of 2 numbers, letters allowed |
| Encryption requirement | 128‑bit encryption |
Because the system is case‑sensitive; typing in all capitals will cause a login failure.
Passwords must contain both numbers and letters, be 6‑12 characters long, and cannot reuse a previous password.
Your Windows settings may be storing the old password; clear the field and re‑enter the new password, confirming any prompt to update the stored password.