This document provides the installation guide for Cisco Unified Contact Center Enterprise Release 7.2 and presents the specifications and information regarding the product.
This guide provides step‑by‑step instructions for installing and configuring Cisco Unified Contact Center Enterprise (CAD) version 7.2. It includes information on system requirements, supported languages, licensing, and the various CAD services such as desktop monitoring, VoIP monitoring, and recording.
Key sections cover installation locations, NIC configuration for the VoIP Monitor Service, backup and restore procedures, upgrade paths from earlier CAD releases, and detailed configuration of IP Phone agents and desktop applications. The document also outlines troubleshooting steps, security considerations, and how to obtain technical assistance.
Yes, you can install two NICs: one NIC for sniffing RTP streams on a SPAN port and a second NIC for normal traffic on a regular switch port.
The procedure applies only to computers running Windows 2000.
Use the route command to customize the static routing table so that normal traffic does not go through the sniffing NIC.