Cisco iPhone Jabber Installation & User Guide

About this manual

This guide provides step‑by‑step instructions for installing Cisco Jabber on both CSUN‑owned and personal iPhone devices. It explains required prerequisites such as completing the Jabber Request Form and connecting to CSUN’s GlobalProtect VPN before installation.

After installation, the guide walks users through logging in, handling security prompts, using the dial‑pad, making and receiving calls, and troubleshooting common pop‑up messages. Contact information for the IT Help Center is provided for additional support.

What's inside

• Introduction
• Installing Cisco Jabber on iPhone
• Using Cisco Jabber
• Making a Phone Call
• Receiving a Phone Call
• Hang Up on a Call
• Help and Support

Frequently asked questions

How do I install Cisco Jabber on my iPhone?

Open the App Store, search for Cisco Jabber, tap Install, then follow the pop‑up prompts and log in with your CSUN credentials.

How can I make a call using Cisco Jabber?

Tap the Jabber icon, select Calls, open the Dialpad, enter the number (4‑digit extension for internal, 9+1+number for external), and tap the Call icon.

What must I be connected to in order to receive or make calls?

You must be connected to CSUN’s GlobalProtect VPN to receive and make calls with Jabber.

How do I answer an incoming call?

When a call comes in, a pop‑up screen appears; tap the ACCEPT button to answer or the DECLINE button to send it to voicemail.