NEC GNAV Pro Reports Manual

About this manual

The NEC GNAV Pro Reports Manual provides instructions on how to generate and interpret detailed reports within the Global Navigator Pro system. The document covers a wide range of reporting categories essential for monitoring telephony operations.

Key report types include Call Activity Reports (such as Abandoned Calls, Overflow, and Inflow), Agent Activity Reports (covering Talk Time, Answer Speed, and Hold details), and Trunk Group Activity reports. Additionally, the manual explains how to utilize State Charts, Trend Charts, and Custom Report Designer features for advanced data analysis.

What's inside

• Introduction
• Call Activity Reports
• Agent Activity Reports
• Trunk Group Activity Reports
• State Charts and Trends
• Custom Reports

Frequently asked questions

Who is the intended audience for this manual?

This document is prepared for the exclusive use of NEC Unified Solutions employees and customers.

Can the specifications or features of the product change?

NEC Unified Solutions reserves the right to change specifications, functions, or features at any time without notice.

What is the revision number of this manual?

This manual is Revision 9 of the GNAV Pro Reports Manual.