NEC 92600ACDU03 ACD User Guide

About this manual

This document provides instructions for the NEC 92600ACDU03 Automatic Call Distribution (ACD) system. It details procedures for answering calls, logging into or out of an ACD group, and managing call status using keysets or DSL/SLT phones. The guide explains features such as Work Time and Rest Mode, which allow agents to temporarily pause availability.

What's inside

• Answering Calls
• Log In or Out of Your ACD Group
• Work Time
• Rest Mode
• Transfer a Call
• Queue Status Display
• Emergency Call

Frequently asked questions

How do I activate Work Time?

Press the Work Time key on the keyset, or lift the handset and dial 7 on a DSL/SLT.

How do I answer an outside call if my ACD Group has Automatic Answer enabled?

You must press the SPK key to pick up the next waiting call when using a customer-provided headset.