NEC MLC Softphone User Guide

About this manual

This guide is intended for NEC MLC users on the University of Rochester telephone system. It assists with the installation of the application and using the softphone client, supporting MLC Version 1.1.0.8 for Windows 10 or newer and Mac OS X 10.5 or newer. The document covers activating the client, selecting voice and audio devices, and using the dialer and key functions.

What's inside

• About this Guide
• Activating the MLC Client
• Selecting your Voice and Audio Devices
• Using MLC Client
• MLC Softphone Key Overview
• Returning to Desk Phone Use
• Frequently Asked Questions

Specifications

Frequently asked questions

How do I know when I have a voicemail?

The red message waiting indicator bar will be illuminated.

How do I access voicemail?

Dial x43660 and enter your passcode.

How do I retrieve a call from hold?

Click on the line with the green flashing oval next to it.

What if I have to call 911?

You must use a telephone from your physical location (land line, home phone, cellular phone, etc.) because the softphone may not display your physical location to emergency responders.