This document provides a comparison of Agilent Advantage service plans, including the services and features of the Gold, Silver, and Bronze plans
This document provides a comparison between two Agilent Advantage service plans: the Silver Plan and the Bronze Plan. It outlines specific benefits included in each tier, such as telephone support for hardware and software, on-site repair visits, and preventive maintenance.
The chart details differences regarding unlimited on-site repairs, parts coverage including consumables like liners and seals, remote advisor services (Assist, Report, Alert), extended coverage hours discounts, and operational qualification guarantees. It also notes specific conditions such as travel fees being included in the Silver plan but not explicitly mentioned for Bronze, and installation requirements.
| Hardware Telephone Support | Included in Silver Plan |
|---|---|
| Software Telephone Support | Included in Silver Plan, Not in Bronze |
| Unlimited On-site Repair Visits | Included in both plans (travel & labor) |
| Parts Required for Repair | Consumables/Supplies included including liners, seals, tubing |
| Annual On-site Preventive Maintenance | Included in both plans |
The Silver plan includes Software Telephone Support, whereas the Bronze plan does not.
Yes, parts required for repair include consumables/supplies such as liners, seals, tubing, assemblies, lamps, and multipliers.
Yes, unlimited on-site repair visits include travel and labor.