Agilent Advantage Service is a comprehensive, flexible service plan that helps customers fully utilize their instruments, improve lab productivity, and maximize their success.
This document describes the Agilent Advantage Services program, which connects customers with a global network of experienced service professionals to ensure instrument uptime and regulatory compliance. The service includes skilled engineers, remote diagnostics technology, and priority response options designed to maximize lab throughput and result accuracy.
The brochure details three specific service plans: Agilent Advantage Gold for mission-critical systems requiring priority response; Agilent Advantage Silver for complete annual coverage without the highest priority; and Agilent Advantage Bronze for cost control covering unlimited telephone and on-site support. Additional services include Preventive Maintenance (PM) to reduce failures and Operational Qualification (OO) to document regulatory compliance.
Agilent completes over 85% of service calls the first day.
Agilent enjoys a 98% satisfaction rate among customers worldwide.
The agreement offers an affordable way to reduce instrument failures up to 25%.