Remote Advisor is a remote monitoring and diagnostics solution for instruments that can help customers continuously monitor system health and provide interactive remote diagnostics.
This document serves as a Quick Reference Guide for the Agilent Remote Advisor software suite. It explains how the system provides remote monitoring, diagnostics, and predictive support services to maximize instrument uptime and lab productivity through secure connections with Agilent Customer Support Centers.
The guide addresses common inquiries regarding deployment options, such as whether ChemStation or other data systems are required, and confirms that the lightweight software agent does not impact instrument performance. It also details security measures, including firewall-friendly technology, encryption, and SSL authentication, ensuring compliance with existing IT infrastructure.
Absolutely not. Agilent uses a patented firewall-friendly technology that allows all components to be protected behind corporate firewalls.
No. Agilent Remote Advisor collects instrument diagnostic information directly from the instrument, without utilizing the controlling software or data system.
No. The data files sent are less than 35KB in size and do not impact instrument performance or analysis.
No. Previously qualified chromatography data systems or instrument control software do not need to be re-qualified because Remote Advisor is completely independent of the data system application.