This document is a quick start guide for Cisco Agent Desktop CAD 6.6, which introduces the product's toolbar buttons and common tasks, as well as the features of using the integrated browser and replying to emails.
The guide explains how to use the integrated browser in Agent Desktop, which can hold up to 10 tabs and shows a supervisor‑pushed page on the first tab. It also describes email functions for agents, including receiving, replying, forwarding, drafting and deleting messages, with limits on drafts and active emails.
Additional sections cover toolbar buttons and keyboard shortcuts, changing agent status (Ready, Not Ready, Work, Logout), using reason codes and summary data, handling phone calls, sending chat messages, and viewing real‑time agent displays. This manual is written in Chinese.
| Integrated browser tab limit | 10 tabs |
|---|---|
| Maximum draft emails | 4 drafts |
| Maximum active email | 1 active email (total 3 emails) |
The integrated browser can hold up to 10 tabs.
Agents can have up to 4 draft emails and 1 active email, for a total of 3 emails.
Press Ctrl+W or click the Ready button on the toolbar.
Press Ctrl+J to open a chat window.