Quick Reference Guide, introduce how to use Cisco Supervisor Desktop to send message
The guide provides step‑by‑step instructions for sending information to one or multiple agents, using the chat function, and posting scrolling captions. It describes how to select recipients, enter text, and send messages, as well as how to manage agent status (Ready, Not Ready, Logout) via keyboard shortcuts.
It also outlines the main interface elements of Supervisor Desktop, including the Supervisor Desktop window, group view pane, data view pane, text input pane, and chat log pane. Menu options, button shortcuts, and common tasks such as sorting data columns and changing passwords are documented for quick reference. This manual is written in Chinese.
Press Ctrl‑E to place the selected agent in the Ready state, allowing them to receive calls.