This guide describes how to use Cisco Supervisor Desktop to send a message to one or more agents.
The Cisco Supervisor Desktop Quick Reference Guide provides step‑by‑step instructions for common tasks such as sending chat messages, posting scrolling captions, and managing seat status. It describes the main window layout, including the toolbar, menu, and various panes that display group, skill, and call information.
The guide also lists keyboard shortcuts for actions like refreshing data, logging out seats, and setting ready/unready status. Menu options for changing passwords, viewing user IDs, and accessing online help are explained, helping supervisors efficiently control their contact center environment. This manual is written in Chinese.
Press Ctrl + E to place the selected seat in Ready state.
Press Ctrl + L to log out the selected seat.