Agilent's Advantage services are designed to optimize laboratory performance and provide reliable, accurate, and sensitive test results. Their team of technical experts ensures the smooth operation of the instruments through remote diagnostics and efficient repair services. They also offer flexible maintenance and annual qualification contracts.
Agilent Advantage services connect laboratory users to a global network of technical experts to optimize performance, ensure regulatory compliance, and provide reliable results. These services include qualified technicians, remote diagnostics, and high customer satisfaction rates.
The document details three specific service plans: Agilent Advantage Gold for priority response on vital instruments; Agilent Advantage Silver for complete annual coverage without priority response; and Agilent Advantage Bronze for cost control with unlimited home visits and parts. It also mentions separate contracts for Preventive Maintenance (PM) and Operational Qualification (OQ). This manual is written in Spanish.
| First-day service resolution rate | 85% |
|---|---|
| Customer satisfaction rate | 98% |
They protect your investment in Agilent instruments and connect you to a global network of technical experts.
It provides priority response coverage for high-performance laboratories with vital instruments that must be operational at all times.
It includes unlimited home visits, all necessary parts and consumables to return the system to a productive state, and phone support.