This document introduces a comprehensive technical service model for laboratory resource management. The model provides quick response to service needs for various techniques and manufacturers, provides detailed service history and performance reports, offers flexible service levels, and assigns an account relationship manager to improve processes and communicate technical service results. The model covers maintenance, repair, compliance, relocation, reporting, and other service needs for laboratory instruments, and can reduce technical service costs by 15% or more.
This document introduces Agilent's Integrated Service Delivery Model (LRM), designed to enhance laboratory efficiency and analyst productivity. It outlines a comprehensive service program covering maintenance, repair, compliance, and relocation for all laboratory instruments, regardless of manufacturer or technology. This manual is written in Spanish.