This is a marketing promotion file about Agilent Smart Services
This document introduces a new generation of support services from Agilent Technologies designed to help laboratories focus on their core work. The primary offering is 'Intelligent Repair,' which combines standard hardware warranty with secure remote diagnostics via the Internet.
Additional services include 'Intelligent Connections' for software support and preventive maintenance, and 'Intelligent Connections Plus' for regulated industries requiring qualification (IQ) and requalification (RQ). All services utilize encrypted connections to ensure data security and provide real-time asset reporting. This manual is written in Spanish.
It combines standard hardware warranty and consumables with new remote and secure functions via the Internet.
It sends the user's contact details, a description of the problem, preferred contact method, instrument and system information, and the instrument's real-time status.
It shows details such as seal wear, lamp burn-in time, valve cycle counts, sample injection numbers, system configuration, model numbers, serial numbers, and column labeling information.