Agilent Technologies' maintenance contracts provide affordable, comprehensive protection against unexpected repair costs for your Agilent instruments. However, if you choose not to have a maintenance contract, Agilent also offers flexible customer on-site instrument repair options that can be purchased for each individual incident. Agilent's on-demand repair services provide expert support for your laboratory instruments whenever and wherever you need it.
Agilent Technologies offers flexible on-demand repair services for laboratory instruments as an alternative to maintenance contracts. These services allow customers to select specific response times based on the urgency of their situation and budget constraints.
The document outlines three standard response time options: Standard (6 days), Economic (10 days), and Priority (3 days). It also specifies pricing details, including fixed travel fees for distances up to 160 kilometers and labor rates starting from two hours. The manual further explains the billing process for repairs involving multiple instruments and clarifies that additional costs apply for parts or extended labor beyond the initial scope. This manual is written in Spanish.
Yes, the complete on-demand service fee applies regardless of how quickly the technician completes the repair.
If declared during the service request registration, a single fee applies; otherwise, an independent on-demand service fee is required for each additional system.