Introduces Agilent's services and support, as well as Agilent's warranty.
Agilent Technologies offers a Service Guarantee for its instruments. If an instrument requires technical service while covered by a maintenance contract, Agilent guarantees either the repair of the unit or its free replacement if the issue cannot be resolved immediately.
The document details the escalation process used to resolve hardware failures quickly and highlights the qualifications of Agilent's service technicians. It also lists the specific benefits customers receive from maintenance contracts, such as fixed pricing for repairs, original parts, and rapid response times. This manual is written in Spanish.
Agilent guarantees either the repair of the instrument or its free replacement.
21,000 employees attend to customers in more than 110 countries.
Service technicians count on an average of 10 years of experience in instrument repair.