Agilent Intelligent Services add remote instrument monitoring and diagnostic capabilities to Agilent's industry-leading service and support agreements. Through a secure connection between your instruments and Agilent's Customer Support Centers, we can continuously monitor the health of your systems, perform interactive remote diagnostics, and provide predictive support services to help you optimize your system uptime and laboratory productivity. This quick reference guide answers many of the questions you might have about Intelligent Services product deployment, security, and availability.
This document serves as a quick reference guide for Agilent Intelligent Services, detailing how the service enhances monitoring and diagnostic capabilities for Agilent instruments. It explains that the service uses patented technology to securely transmit operational parameters and diagnostic data via the Internet to Agilent's Customer Care Centers, enabling remote interactive diagnostics and predictive support. This manual is written in Spanish.
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No. Agilent works closely with your IT department to integrate the services into your existing network security infrastructure and uses patented technology to keep components protected behind corporate firewalls.
No. The services are completely independent of the data system application and data files, so previously qualified software or chromatographic systems do not need requalification.