This document introduces Agilent's On Demand repair service, including On Demand repair service fees, service scope, etc.
Agilent Technologies offers a flexible on-demand repair service for its laboratory instruments, allowing customers to request repairs only when needed without a full service contract. This service includes a fixed fee for the technician's travel and initial diagnosis, covering up to two hours of labor on-site. This manual is written in French.
| Laboratory Instruments Covered (Tier B) | CPL/SM, scanner et ICP-MS |
|---|---|
| Standard Labor Time Limit | Two hours |
The fixed fee covers the technician's travel, labor for diagnosis and repair, and travel time, up to a limit of two hours.
No, spare parts, consumables, and supplies are not included and are billed separately at current rates.
The fixed fee is charged for each analytical system, but an adjusted fee is deducted if a single technician repairs multiple systems during one visit.