Agilent Advantage Bronze is a high-value, "all-inclusive" repair coverage that includes preferred treatment, on-site repairs, replacement parts, phone support, remote expert assistance, detailed reports and equipment replacement.
This document describes the Agilent Advantage Bronze service package designed to prevent unexpected repair costs and long downtime. It offers complete repair coverage at a fixed price, including on-site service calls with travel and labor costs covered.
The package includes original spare parts, consumables such as liners, seals, lamps, and hoses, and priority handling for service requests. It also provides telephone support for hardware and software issues and access to the Agilent Remote Advisor-Assist feature for remote diagnostics. This manual is written in German.
The package covers all costs for on-site repair calls, including travel and labor, as well as required spare parts and consumables.
It allows service requests and remote diagnostics with a single click to accelerate repairs, handling over 60% of requests immediately.