Agilent provides a full range of options for Agilent instruments that have passed their warranty date, making it easy to make the transition to next-generation technology with confidence.
This handbook outlines a range of flexible service options designed to help customers transition from older Agilent instruments that have exceeded their standard supported life. It addresses the challenges of aging technology and provides solutions to maintain productivity without immediate replacement.
The document details specific service contracts, including extended operation agreements for diagnostics and repair, labor-only maintenance plans utilizing customer-sourced parts, preventive maintenance services, and operational qualification (QO) packages. It also explains Agilent's policy on providing spare parts from existing stock after the standard warranty expires. This manual is written in French.
Agilent offers a range of flexible service options, including extended operation contracts and preventive maintenance, to help customers continue using their instruments.
No, Agilent cannot guarantee the availability of parts if they are no longer produced by the manufacturer, but they will supply available stock.
It includes telephone support for hardware issues, preferred response time commitments, on-site repair labor and travel costs, and replacement parts if available.