This document introduces Agilent's repair services, including priority response, on-site repairs, required repair parts, hardware and software phone support, and Agilent Service Guarantee.
The Agilent Repair Service plan provides a cost-effective option to extend repair coverage for the entire lifespan of an Agilent device. It ensures that service requests are prioritized and covers expenses for on-site repairs, including travel, labor, and parts. This manual is written in German.
Over 85% of reported cases are resolved on the very first day by trained service technicians.
Customer satisfaction worldwide stands at 98% according to Agilent surveys.