Remote Advisor brings the power of remote monitoring and diagnostics to Agilent's industry-leading service and support contracts. Through a secure connection between your instruments and Customer Support Centers, Agilent is able to continuously monitor the status of your systems, provide interactive remote diagnostics, and offer predictive support to maximize system availability and laboratory productivity.
This document serves as a quick reference guide for the Agilent Remote Advisor service, explaining its capabilities in remote monitoring, diagnostics, and predictive assistance. It outlines how the service maximizes instrument availability and laboratory productivity through secure, real-time data collection. This manual is written in French.
| Data transmission security | SSL 128 bits |
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It collects specific predictive maintenance (EMF), diagnostic, and status data, but never collects chromatographic data belonging to clients.
No, it collects diagnostic data directly from the instruments without needing the control software or data system.
No, the agent is ultralight and sends small data files that have no effect on acquisition and processing performance.
No, the system qualification is generally independent of Remote Advisor as it does not communicate via permanent traffic VPN.