Agilent Technologies is a global leader in the industry with over 40 years of experience and is an undisputed leader in the reliability of its instruments and service. We are so confident in the quality of our service and the reliability of our instruments that Agilent service is also guaranteed:
Agilent Technologies provides a service guarantee for its instruments, ensuring free repair or replacement if an instrument requires intervention during an active service contract. This guarantee reflects the company's confidence in the reliability of its instruments and the quality of its service team.
The service guarantee is supported by a rigorous internal training system and a global network of highly qualified maintenance engineers and technicians. Agilent claims that its service response times are faster than those of any competitor, with access to global logistics for urgent parts delivery. This manual is written in French.
| Company Experience | more than 40 years |
|---|---|
| Global Employees | 21 000 |
| Countries Served | more than 110 |
| Technician Experience | more than 10 years |
| Customer Satisfaction Rate | 98 % |
It guarantees free repair or replacement of the instrument if it requires intervention during the execution of an Agilent service contract.
If a hardware problem cannot be resolved immediately, a progressive alert procedure is implemented involving various actors such as R&D, manufacturing, and management.
You can call the AZUR number 0 810 446 446 for more information on service guarantees and contract benefits.