ABB remote support for M-real Simpele has helped the mill to solve a range of technical issues and improve production efficiency. ABB’s remote support service includes software modification and drive tuning, and provides customers with timely and expert support.
This document describes how M‑real Simpele chose ABB’s remote support service for its new Direct Drive System, including permanent‑magnet motors, ACS 800 converters and gearless drives. The remote service provides quick expert assistance, software modifications, and drive tuning, helping the mill reduce maintenance and increase productivity.
The support requires only an Internet connection and a standard maintenance PC with ABB’s software package. After the warranty period, mills can continue the service through a Remote Support Service Agreement with ABB’s Service Center in Lappeenranta and the Center of Excellence in Helsinki.
| Drive type | Permanent magnet motors, ACS 800 frequency converters, gearless drives |
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