Integration guide for connecting NEC UNIVERGE PBX systems with the DVSAnalytics Encore server using OAI.
This guide explains how to integrate the Encore Workforce Optimization Solution with NEC UNIVERGE PBX models (NEAX 2000 IPS, NEAX 2400 IPX, SV7000, SV8300, SV8500). It covers supported audio collection methods, required software and hardware, and configuration steps for the PBX.
The document also details call handling scenarios, data capture fields, and recording features such as encrypted call support and dynamic IP capture, helping administrators set up and troubleshoot the integration.
| Maximum recording ports per server (Station‑side TDM) | 192 |
|---|---|
| Record Encrypted Calls | Yes |
The integration supports Station‑side TDM, Trunk‑side TDM, and Station‑side RTP Packet Capture (Passive Interface).
Required software includes Encore 2.3.4 or later, CTGate.exe 8.6.1000 or later, CTNECOAI.dll 4.3.1000 or later, .NET 2.0 or later, and an OAI site license with a security device.