The Huawei eSpace Cloud Contact Center solution delivers scalable, on‑demand cloud contact services with multi‑channel support and flexible deployment.
The eSpace Cloud Contact Center is built on cloud computing technology, offering unlimited resource scalability, on‑demand usage, and unified management of distributed contact‑center resources. It consists of cloud services, a cloud platform, cloud access, and cloud seats, enabling enterprises to quickly create professional marketing and service centers.
Key features include virtualized resources supporting up to 20,000 seats per platform, low‑power cloud seat terminals (under 20 W), high reliability (99.999%), and extensive terminal support such as PCs, thin clients, tablets and smartphones. The solution integrates with existing CRM systems and provides case studies with partners like Taobao, Ping An, and Brazilian banks. This manual is written in Chinese.
| Supported seats per platform | 20,000 |
|---|---|
| Power consumption of cloud seat terminal | <20 W |
| System reliability | 99.999 % |
| Energy saving vs. traditional PC | 70 % lower |
The solution supports PCs, thin clients, tablets, smartphones and other smart terminals.
Yes, it can be integrated with customers’ existing CRM platforms, as shown in the Ping An case study.