Agilent Advantage Gold* service delivers the highest level of service to high-productivity laboratories, ensuring that mission-critical systems remain operational and perform at their best. This service offers your laboratory the best available coverage, including: prioritized handling of every service call to accelerate problem resolution; complete repair by expert Agilent technicians who can quickly resolve issues and minimize workflow disruptions; scheduled preventive maintenance that is timed to minimize operational impact and is designed to keep your instruments performing at peak levels; real-time remote diagnostics and support technology to optimize instrument availability and generate detailed laboratory activity reports to help optimize workflow. With a team of highly skilled and experienced technicians, Agilent is able to deliver 98% global customer satisfaction and ensure that more than 85% of support requests are resolved within one business day.
The Agilent Advantage Gold service is designed to maximize instrument uptime and functionality for highly productive laboratories. It provides priority handling of all assistance calls, complete repairs by expert professionals, and planned preventive maintenance to ensure systems operate at peak performance.
Key features include real-time remote diagnostics using predictive technology, on-site repairs with original parts, and annual on-site preventive maintenance that can reduce the probability of failure by up to 25%. The service also offers discounts on out-of-hours interventions and includes a comprehensive warranty where Agilent will replace instruments they cannot repair. This manual is written in Italian.
You will save 10% on the standard price of repair and maintenance services.
This type of maintenance reduces the probability of system failure up to 25%.
More than 60% of service requests can be resolved immediately without delays.