With over 40 years of experience, Agilent Technologies is a leading provider of measurement solutions with some of the most reliable instruments and services in the market. They offer Agilent Support Assurance, which guarantees free repair or replacement of your Agilent instrument during the contract period. Agilent goes beyond just providing service contracts - they offer quick repairs by trained technicians, access to a global logistic center for fast parts delivery, and fixed protection against unexpected repair costs.
This document outlines the Agilent Service Guarantee, a service contract offering free repair or replacement of Agilent instruments during the validity period. It highlights the company's commitment to maintaining laboratory productivity through reliable support and rapid response times.
The text details the qualifications of Agilent technicians, noting their average of 10 years of experience in analytical instrumentation repair. It also explains the escalation process used when hardware issues cannot be resolved immediately, ensuring necessary technical resources are available for resolution or replacement. This manual is written in Italian.
Agilent guarantees the free repair or replacement of your Agilent instrument if technical assistance is required.
A formal escalation process ensures technical and management resources are available to find a solution.
Agilent customers worldwide report a 98% satisfaction index regarding their service technicians.