Agilent has introduced Connection services, which are designed to help customers manage their everyday laboratory tasks and allow them to focus on their own analysis work. These services include real-time collaboration, remote troubleshooting, and training.
This document introduces a new generation of Agilent Support Services designed to allow laboratories to focus on their core analytical tasks. The service portfolio includes standard hardware repair combined with innovative internet-based features such as 'Push for Help' and real-time collaboration tools.
For regulated industries, the brochure details the 'Connection Plus' package, which adds services for regulatory compliance, operational qualification (OQ), and re-qualification after repairs. These services leverage over 100,000 interventions performed globally to ensure rigorous quality standards. This manual is written in Italian.
Agilent specialists can diagnose and resolve problems remotely using secure online collaboration tools that follow user safety guidelines.
It allows you to click a help button on your PC so Agilent experts automatically receive your data, including operator name, problem description, preferred contact form, instrument and system information, and real-time instrument status.
The report provides a real-time snapshot showing seal wear, lamp operating time, valve cycle count, sample injection number, system configuration, model, serial number, and column information to determine when maintenance is needed.
It maintains laboratory operability within strict regulatory and quality requirements by including services for conformity, operational qualification, and requalification after repair.