Agilent Advantage Service is a service for Agilent systems that aims to ensure optimal performance in the laboratory. The service provides trained technicians and remote diagnostic technology to ensure efficient operation and maximum performance of the systems. In addition, Agilent offers contracts for annual maintenance and qualification to ensure equipment reliability and compliance with applicable regulations.
The Agilent Advantage Service ensures optimal performance for laboratory systems by providing access to specialized technicians and remote diagnostics. The service aims to maximize throughput, ensure reliable results with high accuracy, and guarantee full compliance with regulations.
Agilent offers three distinct service tiers: Gold for labs requiring zero downtime, Silver for those prioritizing productivity without preferred treatment, and Bronze as a cost-effective solution covering repairs and parts. Additionally, preventive maintenance (PM) and operational qualification (OQ) contracts are available to reduce failures and document regulatory compliance. This manual is written in German.
To ensure optimal performance by securing investments and providing access to specialists for a successful and productive laboratory workflow.
It provides preferred treatment for labs with high throughput where it is crucial that systems always function smoothly.
It is a cost-effective solution that protects your budget from unexpected repair costs and includes unlimited support via phone or on-site.
It involves annual qualifications that comprehensively document compliance with the legal guidelines and regulations of your system.