This is an introduction to Agilent Intelligent Service, which introduces the features and advantages of the service
This document introduces the Agilent Intelligent Service portfolio, designed to help laboratories focus on their core competencies by optimizing productivity. It outlines three main service tiers: Intelligent Repair, which offers remote diagnostics via 'Push For Help'; Intelligent Connections, adding preventative maintenance and real-time asset reporting; and Intelligent Connections Plus, providing compliance services for regulated environments. This manual is written in German.
It allows users to click a help button, automatically sending contact information and device status to Agilent specialists in real-time.
It supports laboratories in regulated environments by ensuring strict compliance with quality and legal requirements.
The service operates on the same security level as online financial transactions, using encryption and an Intelligent Services Gateway Controller to manage access rights.