This document provides information on Agilent's service and support options, including device maintenance and repair, compliance and software solutions, consulting and training. These services are designed to optimize the productivity and efficiency of the laboratory.
This document outlines the extensive range of service options provided by Agilent Technologies to optimize laboratory productivity and efficiency. The portfolio covers device maintenance and repair, software solutions, and consulting to ensure maximum uptime and reduced operational risks for lab equipment from various manufacturers.
Key offerings include preventive maintenance services that extend equipment life, rapid on-site repairs, and comprehensive compliance management solutions (Classic and Enterprise Editions) designed to streamline qualification processes and reduce regulatory risks. Additionally, the brochure highlights Lab Resource Management tools and professional training programs available through e-learning or on-site sessions. This manual is written in German.
Studies show that consistently using Agilent's preventive maintenance service can reduce the general failure rate in the laboratory by 25%.
60% of all service inquiries can be resolved solely through the telephone support provided by Agilent customer service.
Highly qualified Agilent service technicians repair devices in more than 85% of cases during their first visit to the site.