This document introduces Agilent Remote Advisor external device inspection and diagnosis function. This function can monitor the device status, perform interactive remote diagnosis and provide relevant services through a secure remote connection, thereby improving the availability of devices and the performance of the laboratory.
This document serves as a guide to the Agilent Remote Advisor, a service that enhances device monitoring and diagnostics through a secure internet connection. It explains how the service allows Agilent to continuously monitor device status and perform interactive remote diagnostics to optimize laboratory performance and availability.
The brochure addresses common questions regarding the service's functionality, data collection practices, and security measures. It clarifies that the Remote Advisor does not require Chromatography data, does not impact device performance or local networks, and operates using firewall-friendly technology with 128-bit SSL authentication. This manual is written in German.
No, the Remote Advisor collects only specific information for maintenance early detection, diagnosis, and status information necessary for troubleshooting and error reporting.
No, the files sent from the Intelligent Datasource to the Intelligent Gateway are smaller than 35kB and do not affect device performance or analysis.
No, the qualification of your system is generally independent of the Remote Advisor, and previously installed chromatography data systems or device control software do not need requalification.