This document introduces a solution for integrated services that can improve work efficiency, control after-sales service costs, and provide high-quality services. The solution includes providing on-site technical support and spare parts, detailed service history reports and efficiency reports, flexible service level options, designated liaisons for regular meetings, and coverage of service needs for all laboratory instruments. It can reduce overall service costs by 15% or more.
This document presents Agilent's LRM (Laboratory Resource Management) concept, an integrated service delivery model designed to improve laboratory efficiency and analyst productivity. The program consolidates service contracts, spare parts, and support into a single agreement, eliminating the need for multiple contracts with different vendors. This manual is written in French.
It provides an integrated service program that improves overall laboratory efficiency and analyst productivity.
It places technicians and spare parts on-site to respond immediately to any service need regardless of technique or manufacturer.
The coverage includes preventive and corrective maintenance, compliance checks, performance audits, and relocations.