Agilent Remote Access Service Productivity Guide

About this manual

Agilent Technologies offers remote access as part of its chemical analysis service and support contracts. This service allows Agilent professionals to provide technical assistance by telephone, giving them direct access to a customer's computer to isolate and resolve hardware and software problems quickly. This is particularly important for industries requiring quick sample turnaround, such as environmental analysis and routine QA/QC for production processes.

What's inside

• Introduction
• Resolving Instrument or Software Problems
• Taking Advantage of Remote Access
• Using Remote Access to Solve Instrument Problems
• Ensuring Security
• Availability

Frequently asked questions

What types of instruments can be accessed remotely?

Remote access is used for gas chromatography (GC) or GC/mass spectrometry (GC/MS) systems.

What specific action must a user take to receive a remote support call?

The user must set the system to receive a Remote Support call and click the tool button Wait for Call.

Is there an additional cost for remote access assistance?

No, there are no additional charges for remote access assistance as it is included in Agilent service and support contracts.