Agilent Software & Informatics Proactive Support Services is a comprehensive support strategy for Agilent Software & Informatics products, which consists of four services: Quarterly Tel-Well Meetings, Semi-Annual Operations Review, Annual On-Site Health Check. Through these four services, customers can improve their support strategy, plan risks and optimize their systems.
Agilent Proactive Support Services are designed to help customers formulate a comprehensive support strategy for their Agilent Software & Informatics products. A dedicated Proactive Support Program Manager facilitates activities to review current strategies, identify risks, and develop mitigation plans, as well as perform systems optimization.
The On-Site visit is scoped for two days and the objectives will be coordinated with the customer prior to scheduling.
An Agilent Proactive Support Program Manager will facilitate activities, and tasks, to achieve the following goals.