Avaya 2420 Digital Telephone User Manual

About this manual

The 2420 Digital Telephone is a multiline telephone designed for use with an Avaya call‑processing system. The guide explains how to use the screen, call appearance buttons, speed‑dial list, call log, and customizable labels, and it lists the supported languages (English, German, French, Spanish, Italian, Dutch, Portuguese, Japanese, Russian).\n\nThe manual also covers safety information, compliance with FCC, CE and other standards, hearing‑aid compatibility, and procedures for preventing toll fraud, including a toll‑fraud intervention hotline. Installation, repair, and warranty details are provided along with contact information for Avaya support.

What's inside

• Overview
• Support for Call Center Users
• Safety Information
• 2420 Telephone Components
• The Home Screen
• Call‑Handling Features
• Speed Dial
• CallLog Screens
• Label Action Screen
• Options Screen

Specifications

Frequently asked questions

How many speed dial entries can be stored on the 2420 telephone?

The telephone can store up to 104 speed dial entries.

What languages does the 2420 telephone support?

It supports English, German, French, Spanish, Italian, Dutch, Portuguese, Japanese, and Russian.

Is the 2420 telephone hearing‑aid compatible?

Yes, it is hearing‑aid compatible when the Automatic Gain Control is disabled.

What should I do if I suspect toll fraud on my Avaya system?

Call the Toll Fraud Intervention Hotline at 1‑800‑643‑2353 for technical assistance.