Avaya Call Management System Release 14 Administration Manual

About this manual

This manual describes the purpose, scope, and intended users of the Avaya Call Management System (CMS) Release 14. It outlines the system architecture, data storage, and licensing options, and provides detailed information on administration tasks such as configuring supervisors, managing dictionaries, and handling user permissions.

The document is organized into chapters covering configuration of the CMS Supervisor, dictionary management, report generation, scripting of CMS operations, and agent administration. It also includes licensing details, support contact information, and references to additional Avaya documentation and software updates.

What's inside

• Introduction
• Configuring Avaya CMS Supervisor
• Dictionary Management
• Report Generation
• Scripting CMS Operations
• Agent Administration
• License Information
• Support Information

Specifications

Frequently asked questions

What is the Avaya support telephone number for the United States?

The support telephone number is 1‑800‑242‑2121 in the United States.

Where can you find the most current Avaya documentation?

The latest documentation is available on the Avaya Support website at http://avaya.com/support.