Canon NP7161/NP7160 Error E000

Copier · taken from the manufacturer’s manual, pages cited

Error codeE000

The fixing heater fails to turn on due to a malfunction in the main or sub thermistor or the fixing heater itself. The manual's first action is: “Execute service mode '412' (error clear) to clear E000. Open the front door and the top unit, and let the fixing roller cool sufficiently. Turn off the power switch, and disconnect and then connect the power plug. Turn on the power switch. Does the fixing heater turn on?”

Model
Canon NP7161/NP7160
Display shows
E000
Type
Error code
Source
Manual p. 272

What E000 means

The Fixing heater fails to turn on. p. 272

Common causes

  • The Fixing heater fails to turn on. p. 272
  • Main thermistor (TH1) p. 272
  • Sub thermistor (TH2) p. 272
  • Thermistor (TH1, TH2) p. 272
  • Operating environment p. 272
  • DC controller PCB p. 272
  • The thermistor (TH1, TH2) has poor contact or an open circuit. p. 272
  • The fixing heater (H1) has an open circuit. p. 272
  • The thermal switch (TSW1) has turned on. p. 272
  • The triac is faulty. p. 272
  • The DC controller PCB is faulty. p. 272

What to do

  1. Execute service mode '412' (error clear) to clear E000. Open the front door and the top unit, and let the fixing roller cool sufficiently. Turn off the power switch, and disconnect and then connect the power plug. Turn on the power switch. Does the fixing heater turn on? p. 272
  2. Turn off the power switch, and let the fixing roller cool sufficiently. Turn on the power switch, and select service mode '109' (fixing main thermistor detection temperature display). Does the reading remain unchanged at '109'? (After the check, be sure to turn off the power switch.) Check the wiring on the DC controller PCB to the thermistor; if normal, replace the thermistor. p. 272
  3. Turn off the power switch, and let the fixing roller cool sufficiently. Turn on the power switch, and select service mode '110' (fixing sub thermistor detection temperature display). Does the reading remain unchanged at '110'? (After the check, be sure to turn off the power switch.) Check the wiring from J109 on the DC controller PCB to the thermistor; if normal, replace the thermistor. p. 272
  4. Is the thermistor in even contact with the upper fixing assembly? Mount the thermistor correctly. p. 272
  5. Clean the area of contact of the thermistor. Is the problem corrected? p. 272
  6. Is the operating environment as specified? Inform the user that the operating environment does not meet the requirements. Instruct the user not to turn on the copier before the room is warm enough. p. 272
  7. Replace the DC controller. p. 272

If E000 is still not resolved

The manual gives no further instruction for this code. Open the code table in the PDF or contact Canon service.

Open the manual at page 272 All NP7161/NP7160 error codes Manual details & download

This page summarises what the manufacturer’s manual says about E000; each statement links to the page it comes from, and quoted lines are copied word for word. It is not a substitute for the manual or for a qualified installer. ManualLib is not affiliated with Canon. Found a mistake? Report an error.