Agilent Technologies service contracts are a comprehensive and cost-effective way to protect yourself from unexpected instrument repair costs. However, if you choose not to sign a contract, Agilent offers a range of flexible on-site instrument repair solutions that can be purchased on an as-needed basis. Agilent's on-site repair services provide you with expert on-site support for your laboratory instruments, whenever you need it.
Agilent Technologies offers a complete insurance-like solution against unexpected instrument failures through its on-demand repair services. If no contract is purchased, customers can buy flexible repair solutions ad-hoc to get their Agilent instruments back in the lab quickly.
The service provides competent on-site support with selectable response times: Standard (7 days), Economy (10 days), and Prioritaria (4 days). The quoted prices cover travel up to 160 km and two hours of labor for diagnosis and repair. Additional costs apply for extended time or distance. This manual is written in Italian.
| Standard Response Time | 7 giorni |
|---|---|
| Economy Response Time | 10 giorni |
| Prioritaria Response Time | 4 giorni |
For multiple instruments, the tariff per response time is 316 euro.
The count starts from receiving the purchase order and ends when the technician arrives.