Provide Agilent instrument after-sales service to ensure that the instrument can still be maintained and supported after the expiration
Agilent Technologies offers Asset Maximization services to help customers manage their instruments after the standard warranty expires. These solutions provide continued assistance from qualified personnel, limited spare parts availability based on stock, and a plan for the gradual retirement of used instruments to allow the use of still-functional components.
The document details three specific service tiers: 'Asset Maximization Plus' which includes diagnosis and repair with parts; 'Asset Maximization' which covers labor only using customer-provided parts; and preventive maintenance services. It also outlines Operational Qualification (OQ) services for verifying system performance. This manual is written in Italian.
| Service Availability Period | Until exhaustion of stock |
|---|---|
| Document Date | October 26, 2009 |
Agilent will continue to provide spare parts until stock is exhausted.
Agilent will continue to supply spare parts until stock is exhausted, though they cannot guarantee future availability.