Agilent offers a wide range of repair services for all its instruments. Agilent repair contracts include priority response, unlimited on-site repair visits, necessary repair parts and hardware phone support.
This document outlines Agilent's repair service plans designed to keep repair costs low and ensure reliable instrument maintenance. It details how these services extend standard warranty coverage at a favorable price, offering priority response times and covering base on-site repair expenses such as travel, labor, and most replacement parts.
The guide highlights that Agilent resolves 85% of support calls on the first day and notes that 98% of global customers are satisfied with the service. It distinguishes between basic coverage and comprehensive Advantage contracts (Bronze, Silver, and Gold) which include consumable materials and preventive maintenance. This manual is written in Italian.
Agilent resolves 85% of support calls on the first day.
Yes, the contract covers travel and labor for on-site repairs.
Agilent will replace the instrument if it cannot be repaired.