Agilent software and informatics products provide value through advanced data analysis, reporting, and instrument control, contributing to the overall business success for companies of all sizes. Agilent support services allow customers to protect their technology investments by providing fast response times for technical support inquiries and issues, IT infrastructure optimization, and risk management and proactive support measures.
Agilent Software & Informatics Support Services are designed to help customers protect their technology investments through fast response times, IT infrastructure optimization, and risk management. The support team provides technical analysis and resolution via telephone, email, and remote services during business hours.
| Silver Support Priority 1 Response Time Target | 4 hours |
|---|---|
| Gold Support Priority 1 Response Time Target | 4 hours |
| Gold Support Number of new Support instances per year | Unlimited |
They provide fast response times, IT infrastructure optimization, and risk management to protect technology investments.
The publication number for this document is 5989-8858EN.