Agilent Advantage Silver provides comprehensive coverage for dependable laboratory operations. It includes all-inclusive repair, scheduled preventive maintenance, real-time remote diagnostics, and predictive support technology. Agilent completes more than 85% of service calls the first day and has a 98% satisfaction rate among customers worldwide.
Agilent Advantage Silver is a comprehensive service plan designed to ensure reliable instrument performance and optimum workflow efficiency in laboratory operations. The plan includes all-inclusive repair, scheduled preventive maintenance, and real-time remote diagnostics to minimize disruptions and optimize asset reporting.
Key features of the Advantage Silver plan include unlimited on-site repair visits, coverage for genuine parts and consumables, and annual on-site preventive maintenance. Additionally, the plan offers hardware and software telephone support, remote diagnosis via Agilent Remote Advisor, and a 100% repair guarantee where instruments are replaced if they cannot be fixed.
The company completes more than 85% of service calls on the first day.
You can save up to 10% over purchasing repair and maintenance services separately.
It reduces the likelihood of instrument failure by up to 25%.
More than 60% of service calls may be resolved immediately without delay.